Snapdrive install – Event id 11923

Tried installing a Snapdrive upgrade (6.1)on a cluster, but ended in error code 1923 that the current account didn’t have rights to add a service. I tried both the local administrator account and the domain admin account, but both failed. Don’t get more rigths than these, so I was puzzled that the installer failed. Event log reported MSIInstaller error 11923.

After som trial and error I solved it! During the wizard, you have to select the account the service should run as (local account in my case). It didn’t accept the dafault value which was .\”accountname” and I just punched in “accountname” and the password twice and I was able to continue but ended in the 1923 every time.
What you have to do, is type in the account as “servername\accountname” and the service installs just fine :D. If you’re using a domain account you would probably not see this problem since it’s always punched as “domainname\username”

Netapp’s own support site describes a similar problem in kb46940, but that one is related to missing .NET Framwork Servicepack


Reviewing the SnapDrive 6.0.1 version on Windows 2003 system requirements, .NET Framework 3.0 SP1 is listed.  This must be installed before SnapDrive can be successfully installed.  The SnapDrive install wizard checks for the .NET Framework 3.0, however, not specifically for SP1 and will allow you to continue with the install, (even though it will fail at a later stage).

If .NET Framework 3.0 is installed via Windows Update, Service Pack 1 will not be installed at the same time.  However, the SnapDrive 6.0.1 Install Wizard will allow the installation to continue, without SP1.


  1. Install .NET Framework 3.0 SP1 from Windows Update.
  2. Install SnapDrive installation again.


 Once the .NET Framework 3.0 Service Pack 1 is properly installed, the SnapDrive service will start without issue.

—End quote—

EDIT: Tried this on another node, but still failed. Stopped the cluster service, set it to manual, did a repair on  Microsoft .NET 3.5 SP 1 and restarted. After this the installed worked. Started Cluster service and everything looked ok.

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1 thought on “Snapdrive install – Event id 11923”

  1. Great comment – I can supply, that the problem still exists with SnapDrive 6.3 and Windows 2008R2

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